Refund Policy

1. Overview

At Strongbeaut, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds of products purchased through our website strongbeaut.ddd.

2. Right of Withdrawal (EU/EEA Customers)

If you are a consumer in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the Consumer Rights Directive.

2.1 Withdrawal Period

The withdrawal period expires 14 days from the day on which you or a third party indicated by you (other than the carrier) acquires physical possession of the goods.

2.2 How to Exercise Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may:

• Email us at infocenter@strongbeaut.world
• Send a letter to: 72 Queen St, Yeppoon QLD 4703, Australia

2.3 Effects of Withdrawal

If you withdraw from your purchase, we will reimburse all payments received from you, including the cost of standard delivery (if applicable). We may deduct from the reimbursement the cost of any value lost due to handling of the goods beyond what is necessary to establish their nature, characteristics, and functioning.

3. Australian Consumer Rights

If you are an Australian consumer, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Nothing in this policy excludes, restricts, or modifies rights you may have under the Australian Consumer Law.

4. General Return Conditions

To be eligible for a return, items must meet the following conditions:

• Returned within 30 days of delivery
• Unopened and in original sealed packaging
• In the same condition as when received
• Accompanied by proof of purchase

5. Items Not Eligible for Return

The following items cannot be returned:

• Products that have been opened or used
• Products with broken or tampered seals
• Products not in their original packaging
• Products returned after the return period has expired

Note: Due to health and safety regulations, we generally cannot accept returns of opened dietary supplements for change-of-mind requests. This does not affect your rights for faulty goods or goods that do not meet consumer guarantees.

6. Return Process

6.1 Initiating a Return

1. Contact our customer service at infocenter@strongbeaut.world
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Ship the item back using a trackable shipping method

6.2 Return Shipping

Unless the return is due to our error (incorrect or defective item), you are responsible for return shipping costs. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

6.3 Return Address

Once your return is authorized, we will provide the return shipping address. Do not send products back without prior authorization.

7. Refund Process

7.1 Inspection

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. We will notify you of the status of your refund after inspecting the item.

7.2 Approved Refunds

If your return is approved, we will initiate a refund to your original payment method. The refund will include:

• Full product price
• Original shipping costs (only if return is due to our error)

7.3 Processing Time

Refunds are typically processed within 5-10 business days after we receive and inspect the returned item. Please note that your bank or payment provider may take additional time to process the refund to your account.

7.4 Method of Refund

Refunds are issued to the original payment method unless otherwise required by law.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at infocenter@strongbeaut.world. We will arrange for a replacement or full refund, including shipping costs.

Please provide:

• Your order number
• Description of the damage or defect
• Photographs of the damaged item and packaging

9. Incorrect Orders

If you receive an incorrect item, please contact us within 7 days of delivery. We will arrange for the correct item to be sent and provide a prepaid return label for the incorrect item.

10. Order Cancellation

Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, it cannot be cancelled and must go through the standard return process.

11. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

12. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or payment method again
2. Contact your bank or payment provider, as processing times vary
3. If you have done this and still have not received your refund, please contact us

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to that transaction.