Privacy Policy

1. Introduction

Strongbeaut ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website strongbeaut.world or place an order with us.

We handle personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable Australian laws.

2. Data Controller Information

The data controller responsible for your personal data is:

• Company Name: Strongbeaut
• Address: 72 Queen St, Yeppoon QLD 4703, Australia
• Email: infocenter@strongbeaut.world

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide

• Identity Data: Full name
• Contact Data: Email address, phone number (optional), delivery address
• Communication Data: Messages and correspondence you send to us
• Consent Data: Records of consents you have given

3.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, time zone setting, operating system
• Usage Data: Pages visited, time spent on pages, navigation patterns
• Cookie Data: Information collected through cookies (see our Cookie Policy)

4. Why We Collect Personal Information

We collect and use personal information where reasonably necessary for our functions and activities, including:

• Processing and managing orders and delivery
• Responding to customer enquiries and support requests
• Maintaining website functionality, performance, and security
• Complying with legal and regulatory obligations
• Sending service communications and, where permitted, direct marketing communications

5. How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and inquiries
• Sending order confirmations and shipping updates
• Providing customer support
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring website security

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third parties who assist with order fulfillment, payment processing, and delivery
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale, or acquisition

We do not sell your personal data to third parties for marketing purposes.

7. Overseas Disclosure

Some service providers may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure recipients handle information consistently with Australian privacy requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Order Data: Retained for 7 years for legal and accounting purposes
• Communication Records: Retained for 3 years after last contact
• Website Analytics: Retained for 26 months
• Consent Records: Retained for the duration of consent plus 3 years

9. Access and Correction

You may request access to personal information we hold about you and request correction if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We may need to verify your identity before processing a request.

To make an access or correction request, contact us using the details below. We will respond within a reasonable period and explain any refusal where required by law.

10. Direct Marketing

We may send marketing communications where permitted by law. You can opt out at any time by using the unsubscribe method in the communication or by contacting us directly.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit using SSL/TLS
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices

12. Notifiable Data Breaches

Where a data breach is likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifications to affected individuals and the OAIC where required.

13. Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).